Are you a business professional who wants to drive his or her organisation to a higher performance? Business Process Management (BPM) provides significant value to individuals and organisations in different situations. We collected a number of typical scenarios which can be a good start for any discussion about BPM.
Do these scenarios fit your situation?
Please use the comment box below to add any scenarios from your experience.
- You are a manager in a large organisation and you strive to increase the performance of business processes in your functional or geographic area. You also have to ensure that your business fully complies with controlling or legal standards.
- As executive of a mid-size company, you wish to grow your business (perhaps internationally), for which efficient operations are an important precondition. However, all your resources are focused on running and developing your business.
- As leader of a small enterprise, you concentrate all your energy and capacity on running and developing the business. There is not much time left for setting up structures and processes that would help your business become more scalable and efficient.
- You work for a non-profit organisation. You strive for excellent accountability and need to ensure that a maximum percentage of donations is used for the fulfilment of your noble mission.
- You are Chief Operating Officer or process owner aiming to increase the effectiveness or efficiency of business processes. Process standardisation is important for the achievement of these goals.
- Your organisation lacks transparency in operations and business processes. You need a simple and straightforward method of consistent documentation and knowledge-sharing that would fulfil control and compliance requirements.
- You are responsible for growing the customer base of your enterprise, but you lose clients because of overly slow or cumbersome processes. Perhaps your clients complain about the complexity of interaction with your company.
- Your business processes have become too complex over time and you need simplified and streamlined operations, ensuring the flexibility and agility of your business.
- As CFO or a manager with profit responsibility, you aim to reduce process costs and increase the efficiency of your business area. Your costs are too high compared with your peer group.
- As an executive team member you want to ensure that any innovation or strategic change is fully reflected in your operations, and that the business processes involved are quickly adjusted.
- Being responsible for a business unit or functional area, you see too many concepts, process designs and policies that are never fully realized. You want to understand how to prioritise and integrate all of these inputs into your business.
- Often your employees spend too much time on exception-processes (which might be caused by other departments) instead of focusing on work that really adds value. Not only does this slow down your business, but your employees may become dissatisfied.
- You manage an outsourcing project or merge different organisational units. In both cases you look for standard processes, and consider best practices and requirements from numerous stakeholders.
- You manage an IT implementation that requires your business processes to be changed.